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Privacy Policy

Data Controller

Entreposto Serviços – Gestão de Serviços Gerais, S.A. (Entreposto Serviços) is the entity responsible for processing personal data of all Grupo Entreposto companies, assuming the commitment that this will be carried out in accordance with the Law.

 

Legal Grounds and Purposes for Processing Your Personal Data

Under the GDPR, all data processing activities must be legitimized by a legal basis. In this context, Entreposto Serviços and the companies that are part of Grupo Entreposto will only use your data for the following purposes:

Fulfillment of Contractual and Pre-contractual Obligations

  • Management of contractual and pre-contractual relationships with our customers, which includes responding to your contacts and/or complaints, making contacts for administrative reasons, vehicle and machinery registration, and related procedures;
  • Provide assistance services, warranty management, travel assistance;
  • Provide information about technical campaigns, vehicle inspection dates;
  • Conduct product field actions;
  • Job applications.

 

Legitimate Interest

  • Legitimate interest of Grupo Entreposto companies, namely to personalize and improve customer experience through the improvement and development of products and services provided:
  • Customer management and loyalty through satisfaction surveys regarding the purchase of vehicles, machinery and equipment or the provision of assistance services;
  • Complaint management;
  • Conducting statistics and consumption profile analysis.

 

Compliance with Legal Obligations

  • Respond to information requests in judicial proceedings or requests from administrative authorities or other third parties, to detect and prevent fraud or to protect your interests or those of third parties.

 

Consent, if expressly given

  • Marketing and communication of products and services;
  • Conducting market research and surveys, except as established as legitimate interest;
  • Conducting customer profiling and commercial segmentation analysis, based on the processing of biographical information, vehicle information, and brand service usage, to understand or anticipate their needs for presenting personalized promotional campaigns.

 

The Data We Collect

The personal data we collect is communicated at the time of collection and may include the following:

  • Contact Information: Name, Address, Mobile Phone, Email.
  • Personal Information: Date of Birth, Marital Status, Household, Profession, Bank Details. • Identification Data: Tax identification number, citizen card number, customer number, contract number, among others.
  • Vehicle registration number.

 

Data Subject Rights

Data subjects have the right, at any time and without any charge, with Entreposto Serviços to:

  • Access their data;
  • Request rectification of their data;
  • Request anonymization or erasure of their data;
  • Request limitation of processing of their data;
  • Object to the processing of their data;
  • Request portability of their data to an entity indicated by them;
  • Request explanation about the processing of their data.

 

These rights can be exercised through the following email addresses, according to the respective business area:

 

Data Transfer

Grupo Entreposto companies process personal data on their own behalf, but may also do so on behalf and in representation of third parties, in the following situations: (1) on behalf of the national distributor of your vehicle brand, machinery, equipment, or parts purchased by you; (2) on behalf of financial institutions; (3) on behalf of insurance companies; (4) due to compliance with legal obligations to provide information requested by official entities; (5) tax authorities, customs or others, in procedures related to tax benefits, end-of-life vehicle destruction or other similar procedures.

As a consequence of the above paragraph, Grupo Entreposto companies may transmit your data to other companies within the same Group, to distributors in Portugal of new vehicle brands, machinery or equipment purchased by you and to their respective manufacturers, insurance companies, financial entities, official entities and end-of-life vehicle disposal centers.

In situations not provided for in the previous paragraph, we will not transmit your personal data unless with your express consent.

In case your personal data needs to be shared with entities not located in the European Economic Area, Grupo Entreposto affiliates guarantee that they are obligated to comply with European legislation regarding personal data protection.

 

Cookies

This website uses cookies to provide better usage by its visitors, as well as to ensure that it is fully functional.

By using this website you accept the use of cookies as described in this policy as well as the use of cookies on other specific Grupo Entreposto websites.

This Cookie Policy is part of our Privacy Policy. For more information about us and how we protect user information, please see our Privacy Policy.

 

Cookies can be:

  • Necessary – generally active only during the user’s session, allowing identification, essential for the functioning of services provided on the sites;
  • Performance – active during the user’s session, or persistently, to improve site performance through analysis of how users use it;
  • Functional – active during the user’s session, or persistently, to allow users more efficient and individualized navigation;
  • Advertising – active persistently, but for a limited period, to collect user information about internet browsing habits so that the advertising viewed corresponds to their needs and interests.

 

Deactivating Cookies

Most browsers allow users to view stored cookies and delete them individually or alternatively block cookies on a specific website or all in general.

The defined preferences, including opt-out, are lost whenever cookies are deleted.

For more information, please visit AboutCookies.org or Cookiecentral.com.

 

Analytics Management

Our website uses Google Analytics and you can get more information about its privacy policies and how to opt out of its cookies by clicking on the following link:

http://www.google.com/analytics/learn/privacy.html.

 

Use of Cookies

This website does not use advertising cookies.

We inform users that removing or blocking cookies may affect their user experience and may limit access to some areas of the Website.

This Cookie Policy may be revised at any time, according to the technical evolution of our websites. When such changes are made, the revision date at the top of the page will be changed. The amended Cookie Policy will take effect from the revision date. We recommend users of our website to review the Cookie Policy periodically to stay informed about our cookie management.

 

Data Security

Grupo Entreposto applies appropriate technical and organizational measures to ensure the security of users’ personal data, in accordance with the Law.

 

Privacy Policy Changes

If appropriate, Grupo Entreposto may update its Privacy Policy. For this reason, you should consult it periodically to stay informed about how we protect your personal data. The use of services provided on this site constitutes acceptance of the terms of this Privacy Policy and any updates thereof.

 

Data Retention Period

We will retain your personal data for a period of 10 years, which we understand to be the minimum necessary for the purposes for which they are intended and corresponds to the legal deadline established for the retention of accounting documents.

 

Right to Lodge a Complaint with the Supervisory Authority

If you consider that your data is not being processed in accordance with applicable European and national legislation, you have the right to lodge a complaint with a supervisory authority, namely the National Data Protection Commission (Rua de São Bento n.º 148-3º 1200-821 Lisboa – Tel: +351 213928400 – Fax: +351 213976832 – e-mail: geral@cnpd.pt).

Data Controller

Entreposto Serviços – Gestão de Serviços Gerais, S.A. (Entreposto Serviços) is the entity responsible for processing personal data of all Grupo Entreposto companies, assuming the commitment that this will be carried out in accordance with the Law.

 

Legal Grounds and Purposes for Processing Your Personal Data

Under the GDPR, all data processing activities must be legitimized by a legal basis. In this context, Entreposto Serviços and the companies that are part of Grupo Entreposto will only use your data for the following purposes:

Fulfillment of Contractual and Pre-contractual Obligations

  • Management of contractual and pre-contractual relationships with our customers, which includes responding to your contacts and/or complaints, making contacts for administrative reasons, vehicle and machinery registration, and related procedures;
  • Provide assistance services, warranty management, travel assistance;
  • Provide information about technical campaigns, vehicle inspection dates;
  • Conduct product field actions;
  • Job applications.

 

Legitimate Interest

  • Legitimate interest of Grupo Entreposto companies, namely to personalize and improve customer experience through the improvement and development of products and services provided:
  • Customer management and loyalty through satisfaction surveys regarding the purchase of vehicles, machinery and equipment or the provision of assistance services;
  • Complaint management;
  • Conducting statistics and consumption profile analysis.

 

Compliance with Legal Obligations

  • Respond to information requests in judicial proceedings or requests from administrative authorities or other third parties, to detect and prevent fraud or to protect your interests or those of third parties.

 

Consent, if expressly given

  • Marketing and communication of products and services;
  • Conducting market research and surveys, except as established as legitimate interest;
  • Conducting customer profiling and commercial segmentation analysis, based on the processing of biographical information, vehicle information, and brand service usage, to understand or anticipate their needs for presenting personalized promotional campaigns.

 

The Data We Collect

The personal data we collect is communicated at the time of collection and may include the following:

  • Contact Information: Name, Address, Mobile Phone, Email.
  • Personal Information: Date of Birth, Marital Status, Household, Profession, Bank Details. • Identification Data: Tax identification number, citizen card number, customer number, contract number, among others.
  • Vehicle registration number.

 

Data Subject Rights

Data subjects have the right, at any time and without any charge, with Entreposto Serviços to:

  • Access their data;
  • Request rectification of their data;
  • Request anonymization or erasure of their data;
  • Request limitation of processing of their data;
  • Object to the processing of their data;
  • Request portability of their data to an entity indicated by them;
  • Request explanation about the processing of their data.

 

These rights can be exercised through the following email addresses, according to the respective business area:

 

Data Transfer

Grupo Entreposto companies process personal data on their own behalf, but may also do so on behalf and in representation of third parties, in the following situations: (1) on behalf of the national distributor of your vehicle brand, machinery, equipment, or parts purchased by you; (2) on behalf of financial institutions; (3) on behalf of insurance companies; (4) due to compliance with legal obligations to provide information requested by official entities; (5) tax authorities, customs or others, in procedures related to tax benefits, end-of-life vehicle destruction or other similar procedures.

As a consequence of the above paragraph, Grupo Entreposto companies may transmit your data to other companies within the same Group, to distributors in Portugal of new vehicle brands, machinery or equipment purchased by you and to their respective manufacturers, insurance companies, financial entities, official entities and end-of-life vehicle disposal centers.

In situations not provided for in the previous paragraph, we will not transmit your personal data unless with your express consent.

In case your personal data needs to be shared with entities not located in the European Economic Area, Grupo Entreposto affiliates guarantee that they are obligated to comply with European legislation regarding personal data protection.

 

Cookies

This website uses cookies to provide better usage by its visitors, as well as to ensure that it is fully functional.

By using this website you accept the use of cookies as described in this policy as well as the use of cookies on other specific Grupo Entreposto websites.

This Cookie Policy is part of our Privacy Policy. For more information about us and how we protect user information, please see our Privacy Policy.

 

Cookies can be:

  • Necessary – generally active only during the user’s session, allowing identification, essential for the functioning of services provided on the sites;
  • Performance – active during the user’s session, or persistently, to improve site performance through analysis of how users use it;
  • Functional – active during the user’s session, or persistently, to allow users more efficient and individualized navigation;
  • Advertising – active persistently, but for a limited period, to collect user information about internet browsing habits so that the advertising viewed corresponds to their needs and interests.

 

Deactivating Cookies

Most browsers allow users to view stored cookies and delete them individually or alternatively block cookies on a specific website or all in general.

The defined preferences, including opt-out, are lost whenever cookies are deleted.

For more information, please visit AboutCookies.org or Cookiecentral.com.

 

Analytics Management

Our website uses Google Analytics and you can get more information about its privacy policies and how to opt out of its cookies by clicking on the following link:

http://www.google.com/analytics/learn/privacy.html.

 

Use of Cookies

This website does not use advertising cookies.

We inform users that removing or blocking cookies may affect their user experience and may limit access to some areas of the Website.

This Cookie Policy may be revised at any time, according to the technical evolution of our websites. When such changes are made, the revision date at the top of the page will be changed. The amended Cookie Policy will take effect from the revision date. We recommend users of our website to review the Cookie Policy periodically to stay informed about our cookie management.

 

Data Security

Grupo Entreposto applies appropriate technical and organizational measures to ensure the security of users’ personal data, in accordance with the Law.

 

Privacy Policy Changes

If appropriate, Grupo Entreposto may update its Privacy Policy. For this reason, you should consult it periodically to stay informed about how we protect your personal data. The use of services provided on this site constitutes acceptance of the terms of this Privacy Policy and any updates thereof.

 

Data Retention Period

We will retain your personal data for a period of 10 years, which we understand to be the minimum necessary for the purposes for which they are intended and corresponds to the legal deadline established for the retention of accounting documents.

 

Right to Lodge a Complaint with the Supervisory Authority

If you consider that your data is not being processed in accordance with applicable European and national legislation, you have the right to lodge a complaint with a supervisory authority, namely the National Data Protection Commission (Rua de São Bento n.º 148-3º 1200-821 Lisboa – Tel: +351 213928400 – Fax: +351 213976832 – e-mail: geral@cnpd.pt).